FAQs

Frequently Asked Questions (FAQ)

1. What kind of products does Barament Boston sell?

Barament Boston specializes in print-on-demand apparel and lifestyle products, including t-shirts, hoodies, and other made-to-order items designed for everyday wear and self-expression.

2. Are your products made to order?

Yes. All of our products are made-to-order. This means each item is produced only after an order is placed, helping reduce waste and ensure better quality control.

3. How long does it take to process an order?

  • Production time: 2–5 business days

  • Orders are processed Monday–Friday (excluding holidays)

4. How long does shipping take?

Shipping times vary by location:

  • United States: 5–10 business days

  • International: 7–20 business days

These times are estimates and may vary due to customs or carrier delays.

5. Do you ship internationally?

Yes, we offer worldwide shipping.

Please note that international orders may be subject to customs duties or import taxes, which are the responsibility of the customer.

6. How can I track my order?

Once your order ships, you will receive a tracking number via email.
Tracking information may take 24–48 hours to update.

7. Can I cancel or change my order?

Orders can be canceled or modified within 12 hours of purchase.

After this period, production begins and changes or cancellations are no longer possible.

8. What is your return and refund policy?

Because our products are custom-made, we do not accept returns or exchanges for:

  • Incorrect size selection

  • Change of mind

  • Personal preference

However, we will gladly replace or refund items that arrive damaged, defective, or incorrect.

Claims must be submitted within 7 days of delivery.

9. What should I do if my item arrives damaged or incorrect?

Please email us at support@barementboston.com with:

  • Your order number

  • Clear photos of the issue

Our support team will assist you promptly.

10. How do I choose the correct size?

Please refer to the size chart provided on each product page before ordering.
We recommend comparing measurements with a similar item you already own.

11. Will product colors look exactly the same as on my screen?

Colors may vary slightly due to screen settings, lighting, and display differences. This is normal and not considered a defect.

12. Is my payment information secure?

Yes. All payments are processed through secure, encrypted third-party payment gateways.
We do not store or have access to your payment details.

13. How can I contact customer support?

You can reach us at:

📧 support@barementboston.com
⏰ Support Hours: Monday – Friday, 9:00 AM – 5:00 PM (GMT-5)

We usually respond within 24–48 business hours.

14. Do you offer bulk or custom orders?

For bulk or special requests, please contact us directly via email. Availability may vary depending on product and quantity.

15. Why choose Barament Boston?

We believe in:

  • Made-to-order production

  • Thoughtful design

  • Honest policies

  • Clear communication

No overpromising. No shortcuts.